Privacy Policy

1. Introduction

IB Tutoring Education (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our websites, submit an enquiry, or engage with our tutoring services.

By using our services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name, email address, and phone number

• Student and parent contact details

• Academic information relevant to tutoring services

• Payment and billing information (where applicable)

• Communication records (emails, text messages, and call logs)

We may also collect limited technical data such as browser type, device, and IP address to help improve our website and user experience.

3. How We Use Your Information

We use your information to:

• Provide and manage tutoring services

• Communicate with you regarding lessons, progress, and billing

• Respond to enquiries and support requests

• Process payments securely

• Improve our website, marketing, and client experience

• Comply with legal and administrative requirements

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.
Your information may be shared only with:

• Tutors and staff directly involved in service delivery

• Trusted third-party platforms (e.g. payment processors, scheduling systems) that comply with data protection standards

• Government or legal authorities, where required by law

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS and Communication Consent

By providing your mobile number, you consent to receive service-related text messages (e.g. scheduling, reminders, or payment notifications).

Data obtained through the short code program will not be shared with any third-parties for their marketing reasons/purposes.

You can opt out of SMS communications at any time by replying STOP or contacting us directly.

6. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

All sensitive data, including payment details, are transmitted and stored securely using encryption and secure servers.

7. Access and Correction

You may request access to, or correction of, your personal information by contacting us.
We will respond promptly in accordance with applicable privacy laws.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.

The updated version will always be available on our website with the “Last updated” date revised.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

IB Tutoring Education
Email: info@ibtutoring.co
Website: https://www.ibtutoringsydney.com.au