Privacy Policy

1. Introduction

IB Tutoring Education Pty Ltd, trading as IB Tutoring Sydney (“we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, store, disclose, and protect your information when you visit our websites, submit an enquiry, communicate with us, or engage with our tutoring services.

2. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name, email address, and phone number

• Student and parent contact details

• Academic information relevant to tutoring services

• Payment and billing information (where applicable)

• Communication records (emails, text messages, and call logs)

We may also collect limited technical data such as browser type, device, and IP address to help improve our website and user experience.

3. How We Use Your Information

We use your information to:

• Provide and manage tutoring services

• Communicate with you regarding lessons, progress, and billing

• Respond to enquiries and support requests

• Process payments securely

• Improve our website, marketing, and client experience

• Comply with legal and administrative requirements

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared with tutors and staff directly involved in providing our services, trusted service providers that assist us with functions such as payments, scheduling, communications, and administration, and government or legal authorities where disclosure is required by law.

We do not sell, rent, trade, or share mobile phone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.

Mobile phone numbers, SMS opt-in data, and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS and Communication Consent

If you provide your mobile number and consent to receive SMS communications from IB Tutoring Sydney, we may send you service-related text messages concerning enquiries, tutor matching, lesson scheduling, reminders, account administration, payments, and other matters relating to our tutoring services.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us at contact@ibtutoringsydney.com.au.

Consent to receive SMS communications is not a condition of purchasing or using our tutoring services.

We do not sell or share your mobile phone number, SMS opt-in data, or messaging consent with third parties or affiliates for marketing or promotional purposes.

6. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

All sensitive data, including payment details, are transmitted and stored securely using encryption and secure servers.

7. Access and Correction

You may request access to, or correction of, your personal information by contacting us.
We will respond promptly in accordance with applicable privacy laws.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.

The updated version will always be available on our website with the “Last updated” date revised.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

IB Tutoring Education Pty Ltd
Email: contact@ibtutoringsydney.com.au
Website: https://www.ibtutoringsydney.com.au